SMS Privacy Policy

AgentConnect does not rent, sell, or share personal information about you with other people or nonaffiliated companies. We take your privacy seriously! We have physical, electronic, and procedural safeguards to ensure protection of your information, please do not share your user info with people who shouldn't enter your account.

Personal information

Some of the information stored by Customers through our services incorporates personal information about individuals. While we keep this information secure as a key feature of our services, this Privacy Policy does not address our use of personal information where we are acting as a data processor, as it is our Customer’s responsibility to provide this information to the people whose information we hold.

We may collect, use and hold the following different kinds of personal information: Identity data (e.g., name, username, date of birth, gender); Profile data (e.g., user preferences, comment); Contact data (e.g., email address, phone numbers); Content data (e.g., personal information contained in messages); Support data (e.g., comments made in customer support efforts); Technical data (e.g., IP address, browser information); Usage data (e.g., how our services are used); and Marketing data (e.g., user preferences relative to marketing efforts).

Information Collection

We collect data through direct interaction (express/overt use of the service) as we do through automated technologies (e.g., use of cookies), as well as through use of our services by our Customers.

Use of Information

We use your information only for limited, lawful purposes, these include:

• account management and other administrative purposes;

• marketing and communication purposes;

• performance of our contract with a Customer;

• as necessary for our legitimate interests to develop our products/services and grow our business;

• as necessary to comply with the law;

Where you are an individual Customer, the provision of your personal information is necessary for us to enter into a contract with you and to perform that contract and you hereby consent to such use.

Marketing

We may use your information to form a view on what we think you may want or need, or what may be of interest to you and provide marketing materials regarding same. At your request (through our unsubscribe process), we will cease sending messages or otherwise contacting you.

Sharing Information

We may share your personal data with certain other parties to carry out our lawful objectives. Such parties may include our services providers and business partners. We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions.

Data security

We engage appropriate security measures to prevent the loss, misuse or destruction of personal information. Additionally, we limit access to your personal information to those employees, agents, contractors and other third party service providers who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality. We have policies in place to address suspected personal data breaches and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. We take into consideration the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and the applicable legal requirements, when considering retention terms. By law we have to keep basic information about our Customers for six years after they cease being customers for tax and legal purposes.

Your Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal information. This may include the following rights:

• Access Rights. This is the right to receive a copy of the personal information we hold about you.

• Correction Rights. This is the right to have any incomplete or inaccurate information we hold about you corrected.

• Removal Rights. This is the right to ask us to delete or remove personal information where there is no good reason for us continuing to process it.

• Process Restriction. This right applies where we are relying on our legitimate interests (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.

• Transfer Rights. This is the right to request the transfer of your personal information to another party.

• Withdraw consent. This right applies only if we are relying on your consent to process any of your personal information. This will not affect the lawfulness of any processing carried out before you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact us at support @ AgentConnectme.com You will not have to pay a fee to access your personal information (or to exercise any of the other rights), unless such request is unfounded or excessive (in which case, a reasonable fee may apply, or we may refuse to comply with your request).

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our service may make any changes to their information at any time by sending us an email with the necessary changes at support @ AgentConnectme.com.

GDPR Compliance

Under European data protection laws, we act as a “data processor” where we hold personal information on behalf of a Customer. We may act as “data controller” in some circumstances – i.e., we use your information for our purposes and determine how and why we use your information. When we hold information solely on behalf of our Customers and do not use it for our own purposes, under European data protection laws we will be acting as a “data processor” and will hold that information in accordance with the terms of our contracts with our Customers. In these circumstances, our Customers will be acting as data controllers in respect of the information. In such circumstances, by using our services, you hereby agree and acknowledge that you are a “data controller” under the terms of the European General Data Protection Regulations (“GDPR”) and, to the extent the GDPR applies to your use of such services, you further acknowledge and agree that (i) AgentConnect holds information solely on your behalf, (ii) AgentConnect will be acting solely as a “data processor” and, (iii) you are fully compliant with all GDPR rules and regulations relating to your use of such services (including providing requisite notice and opt-out rights to your users regarding the collection and storage of user data outside of the European Union).

If you wish to exercise any of the rights set out above, please contact our Data Protection Officer at GDPR @ AgentConnectme.com You will not have to pay a fee to access your personal information (or to exercise any of the other rights), unless such request is unfounded or excessive (in which case, a reasonable fee may apply, or we may refuse to comply with your request).

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, mobile application, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you represent and warrant that you have read, understand and consent to our web site privacy policy.

Changes to the Privacy Policy

We may update this privacy statement at our sole discretion. The date of the last revision of this policy appears at the end of this page. We encourage you to periodically review this page for the latest information on our Privacy Policy and practices. Regardless of changes to our Privacy Policy, we will never use the information you submit under our current privacy notice in a new way without first notifying you and giving you the option to opt out.

Contacting us

Your continued use of our services will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.